Archives: FAQs
How long do the cards take to arrive?
Typically they take 2 weeks.
I’ve bought a 10 meal plan. If I don’t use my 10 meals in one week, can I make them up in the next week?
Yes. When you purchase a meal plan, you are purchasing a total number of meals. You can use these meals at anytime throughout the semester.
Can I use my OCMP card to purchase alcohol?
Alcohol is not permitted to be purchased with your OCMP card.
What should Ido if I find an error on my statement?
If you find an error due to restaurant over swipe, multiple swipe, or non-delivery, then contact the restaurant first to correct the transaction. If you feel the issue has not been resolved to your satisfaction, then contact OCMP and we will have the issue corrected for you. We can be reached by email at info@ocmp.com, or … Read more
I’ve added meals to my account. When will those meals be active?
All orders will be active within 30 minutes. If you have ordered and your card is not working, give us a call at 888-211-6267 and we will resolve it for you immediately.
I’ve forgotten my PIN number. How do I find out what it is? Can I change it?
Every OCMP card comes associated with a Personal Identification Number or PIN number that is initially generated by our system. You can retrieve your PIN or change your PIN by through your login. Or, feel free to give us a call at 888-211-6267. We are open 24 hours a day, 7 days a week.
I’ve ordered the 5-meal plan, which is 5 meals a week for the semester, I’ve only eaten 5 meals a week but have run out of meals, how can that be?
When you order a meal plan, you are actually ordering a total number of meals. For example, the Five Meal Plan equates to 5 meals a week for a fourteen week semester (number of weeks per semester may vary, 14 is an average number of weeks based on previous years). If per chance the current … Read more
Do meals transfer from week to week and from semester to semester?
Meals do transfer form week to week, but not semester to semester.
My card was lost or stolen, what should I do?
Login to your online account and report your card lost or stolen using the menu on the left. Your old card will be immediately canceled and all your transactions and balances will be transferred to a new account. A new card will be mailed out to you right away. You can print a temporary card … Read more
